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Make your unpacking records useful when contacting the retailer.
Preparing before unpacking on delivery day makes the checks easier. Record the condition on arrival, the configuration ordered, and the accessories in sequence so you can explain any concerns to the retailer. The aim is to calmly compare what arrived with the order, rather than rush to try everything.
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Have your order records and checking space ready.
Before arrival, bring the confirmed order details, quotation, and retailer's replies together in one place. Keep a record showing the head and body, materials, hair and makeup, additional options, and accessories so you do not have to rely on memory while unpacking. Make the order number and contact details easy to find as well.
Prepare the unpacking area, any assistance needed, and a place to keep the packaging in advance. Try to avoid leaving the doll set aside after delivery while you clear the room or search for tools. Plan a manageable process based on the dimensions and weight of both the box and the doll.
- The order number and a list of the final confirmed specifications.
- The accessory list, retailer contact details, and the checks to follow after arrival.
- A device for photos or video, a place to keep packaging temporarily, and arrangements for any assistance needed.
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Record the condition before opening the box as well.
On receipt, record the whole box, any areas of concern on the outside, and the condition of the seals. For substantial dents, tears, or wet areas, keep both an overall photo that shows the location and a close-up of the area to make it easier to explain. If you have concerns about the delivery, ask at handover what can be checked then.
There is no need to make difficult moves or change your grip just to take photos. If the situation makes handling difficult, stop in a safe place and check the retailer's or carrier's guidance. Send records showing personal information, such as shipping labels, only to the necessary contacts, and keep them separate from material intended for public posting.
| When to record | Details to keep |
|---|---|
| Before unpacking | The whole box, seals, and the locations of dents, tears, or similar damage |
| During unpacking | How the cushioning materials and included items were packed |
| The doll and accessories | The full configuration and any areas you believe differ from the order |
| When contacting the retailer | The order number, when the concern was noticed, and overall and close-up photos |
Scroll horizontally to view the table.
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Check appearance, configuration, and accessories separately.
Check the entries in your order record one at a time, including the head name, body dimensions and material, and the makeup and hair options selected. Rather than deciding it is right or wrong from a photographic impression alone, write down what looks different. If color is a concern, photos taken under consistent lighting can also help the discussion.
Check clothing and small accessories separately from the doll, using a list. Use the accessory list as the reference so you do not confuse items shown in photos with items included in the order. Before deciding something is missing, also check whether any additional purchases are scheduled to ship separately.
Check the complete doll configuration
Compare the head, body, materials, and selected options with the final order record in sequence.
Check the included items against a list
Tick off the items included in the order, such as hair, clothing, parts, and care or support items.
Record each concern separately
Document differences in specifications, missing accessories, and appearance concerns individually with photos and text.
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Explain the situation before making any changes.
Even if you are unsure whether something is a problem, consult the retailer before starting repairs or modifications yourself. Explain in order what you received, what you checked, and what you believe differs from the order. Combining wider-view photos with close-ups makes the location easier to describe.
Ask the retailer about the deadline for reporting concerns, required records, whether returns are possible and at what cost, and the resolution process. Keeping records alone does not guarantee a particular response, so also ask what you may do while waiting for a reply. Retain the box and cushioning materials until the handling arrangements are decided so you can follow any next steps.
- Start with the order number, delivery date, and when you noticed the concern.
- For each issue, explain the original order conditions alongside the current situation.
- Briefly state what you would like checked or resolved, and ask for guidance on the next step.
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Move on to everyday care after completing the checks.
Once the configuration and accessories have been checked and your concerns have been answered, move on to routine care according to the instructions. If you are unsure which products to use or what storage position to adopt, do not improvise before checking. This is also a chance to review any layout that requires frequent movement.
Save the arrival records, final order record, and replies about any concerns together. Records identifying the head-and-body combination will also help when buying additional items or parts later. There is no need to publish all the photos; the purpose is to keep the information needed for checks and communication at hand.
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Frequently asked questions.
Do I have to film an unpacking video?
Check the retailer's guidance on the records required. Some may request video, while others may check photos. Ask about the procedure before delivery and prepare a manageable way to record it.
I think an accessory is missing.
Check the final confirmed accessory list and any plans for separate shipments. When asking the retailer, bring together the item's name, what arrived, and the order record to make the situation easier to explain.
Can I repair a scratch I am concerned about myself?
First record the current condition and contact the retailer. Before modifying or repairing anything, ask for guidance on the checks needed and how to proceed.
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